Trouble signing in, missing grades, or a question about the Parent, Student, or Teacher app? Start with the answers below — most issues are sorted in a minute. Still stuck? Email our support team and we reply within one school day.
For grades, balances, and account questions, your school is the quickest first stop — they own the records the app shows.
Your school creates your account and gives you a username (or email) and password. Open the app, enter those credentials, and tap Sign in. If you don't have credentials yet, ask your school's SPARK administrator or registrar.
Accounts are managed by your school, so password resets go through your school's SPARK administrator or registrar — contact them and they can issue a new password. For your security, SPARK support cannot reset individual school accounts directly.
The app shows exactly what your school has posted. Grades appear once your teacher submits them for the quarter, and balances update after the cashier records a payment. If something looks wrong, contact your school first — they own the records the app displays.
Pull down on the screen to refresh, and check that you have an internet connection. If it still looks stale, sign out and sign back in. If the problem continues, email us with your school name and device model.
The SPARK apps run on iOS and Android phones and tablets. SPARK also works in any mobile web browser, so families without a recent phone can still sign in.
Student and parent records belong to the school and are managed by them, so account deletion is handled by your school's SPARK administrator. If you'd like a copy of your data removed, or you have a request under the Data Privacy Act of 2012 (RA 10173), email admin@sparkpaaralan.com and we'll coordinate with your school. See our Privacy Policy for details.